Contact Us
This page explains how to contact the editorial team at Top Online Casinos, what we can realistically help with, and — just as importantly — where to go when the answer lies with a casino, a regulator or a support organization rather than with us. If your question is about a bonus you saw listed on this site, a withdrawal that has stalled, or a factual error you spotted in a review, you're in the right place.
We are an independent research and comparison publisher covering US online casinos. We do not operate a casino, hold player funds, process deposits or withdrawals, or have access to any account you hold with an operator. That single fact decides most of what follows.
How to reach the editorial team
Contact us through the form or email address shown on wartremovalhelp.com. To get a useful reply on the first exchange, include:
- The page on wartremovalhelp.com you are writing about, with its URL or title.
- The casino brand involved, if any — for example Raging Bull, Slots of Vegas or BetUS.
- What you expected to find and what you actually found.
- The state you are playing from. Availability, payment options and promotions in the US vary by state, and an answer that fits one state can be wrong in another.
- Dates for anything time-sensitive. Offers change without notice, and knowing when you saw something helps us check it.
Please don't send account numbers, full card details, Social Security numbers, copies of ID documents or passwords. We have no use for them and no way to act on them. A screenshot with sensitive fields blacked out is fine.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Correcting an inaccurate or out-of-date detail in a review or comparison | Releasing, speeding up or reversing a withdrawal |
| Explaining how a listed bonus works — wagering, max bet, expiry, cashout caps | Unlocking, reopening or closing your casino account |
| Pointing you to the right complaints route for a licensed operator | Overturning a KYC decision or a confiscated balance |
| Clarifying general rules on state-regulated versus offshore sites | Giving legal, tax or financial advice |
| Feedback on the site, broken links, accessibility problems | Granting a bonus, comping an account or negotiating terms |
We respond to messages in the order they arrive. We can't commit to a response time, and we don't have a phone line. If your matter is urgent and involves money sitting in a casino account, contact the operator's own support first — they are the only party who can move it.
Why we earn money, and why it doesn't decide the order
Top Online Casinos earns commission when a reader clicks through to a casino from this site and opens an account. That is how the research is funded, and it is worth stating plainly on a page where people write to us about trust. Commercial relationships do not buy ranking position, do not soften a review, and do not remove a drawback we think a reader should know about. If you believe a listing reads like an advertisement rather than an assessment, tell us and quote the sentence.
Questions about the bonuses we list
The biggest share of reader mail concerns headline bonus figures — usually the gap between the number on the offer card and what a player actually ends up able to withdraw. A few of the largest offers currently listed, with the conditions that matter most:
| Casino | Headline offer | Editorial rating | What to check before claiming |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Playthrough multiple, maximum bet while wagering, and any cap on free-spin winnings |
| Magician Bet | 101% no wagering | 9.8 | Whether "no wagering" applies to the bonus, the spins, or both; minimum deposit |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.7 | Spins are game-specific; confirm the qualifying deposit and expiry window |
| Uptown Aces | 600% for new players | 9.6 | Maximum bonus amount, eligible games, and whether it splits across deposits |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.2 | Each deposit has its own terms; the full value needs three separate deposits |
Editorial ratings are our own assessment, not customer review scores, and not a prediction of how you will fare. Offers are as advertised by the operator at the time of research and can change or be withdrawn at any point — always read the terms on the casino's own promotions page before depositing.
A short write-up on the three we hear about most
Raging Bull sits at the top of our list because it advertises the largest headline package here — 410% matched up to $10,000 plus 50 free spins — and because it is a long-established name in the US-facing market with a deep slots catalog. The limitation is the flip side of that headline: percentage matches of this size almost always carry heavy playthrough and strict maximum-bet rules while a bonus is active, and a single oversized spin can void the balance. Treat the $10,000 as a ceiling that requires a very large deposit, not a realistic expectation.
Magician Bet earns its place for the opposite reason. A 101% no-wagering offer is far smaller in face value than the big matches, but bonus funds you can withdraw without clearing a playthrough are worth more per dollar than a large balance locked behind 30x or 40x. The drawback is scale — the match is modest, and no-wagering deals frequently carry lower maximum amounts and tighter game restrictions than headline matches, so check the cap before you decide it's the better deal.
Slots of Vegas combines a 375% match with 50 free spins tied to a specific title, Cash Chaser. That specificity is a genuine plus if you like the game and a genuine negative if you don't, since game-locked spins can't be moved elsewhere. It's a familiar, slots-heavy environment with recognizable progressive titles. The limitation is that spins packages like this usually come with a cap on what the spin winnings can convert to, which is easy to miss under a big percentage number.
Money questions we're asked about the sites we cover
Reading our guides costs nothing; playing does. Everything below is general guidance, because terms differ by operator and by state, and we can't confirm specifics for an account we can't see.
- Minimum deposits — commonly in the $10–$25 range at US-facing casinos, but a bonus may set a higher qualifying minimum than the site's general floor.
- Paying in — Visa and Mastercard debit are the most widely accepted. Credit card deposits are sometimes declined by the issuer even where the casino accepts them. ACH or online bank transfer, wire, prepaid cards and e-wallets appear at some operators; PayPal is generally limited to state-regulated sites and is not universal.
- Getting paid out — typically bank transfer or ACH, check by courier, or back to an e-wallet where one was used to deposit. Many operators require withdrawals to return to the original deposit method where possible.
- Timing — expect an internal pending or review period before funds are sent, then the processing time of the method itself. Advertised speeds are what the operator claims, not results we have measured.
- Limits and fees — minimum withdrawal amounts, weekly or monthly caps, and fees on some methods or on a second withdrawal in a period are all common. Bonus terms may also cap the amount cashable from bonus winnings regardless of the balance shown.
If a payout is late, the sequence that usually resolves it is: check that identity verification is complete, confirm no bonus wagering is still outstanding, then contact the casino's support in writing and keep the thread. Come to us afterward if you think the published terms and the operator's behavior don't match — that's a factual matter we may need to reflect in a review.
Game and category questions
We're happy to explain how a category works, even if we can't confirm whether a specific title is live at a specific casino today. The main categories across the sites listed here:
- Slots — the bulk of most libraries. Return to player (RTP) is a long-run theoretical percentage, not a session forecast; volatility describes how payouts are distributed rather than how generous a game is.
- Progressive jackpots — pooled prizes that grow until won. Some require a maximum-qualifying bet, and many are excluded from bonus wagering.
- Table games — blackjack, roulette and baccarat in RNG form, where outcomes come from a random number generator rather than a physical deck or wheel. These often count little or nothing toward wagering requirements.
- Live dealer — streamed tables with human dealers, usually with higher table minimums and frequently excluded from bonus play.
- Sweepstakes-style play — sites such as Card Crush, Zumba Cards and Amazon Jackpots use coin or card-based entry models rather than direct cash wagering, which changes both how you buy in and how redemptions work. Read their rules separately; they don't map onto standard deposit bonus terms.
- Mobile — most operators run browser-based mobile play; dedicated apps are less common and availability varies.
Sportsbook and other product lines
Several operators on this site run more than a casino. BetUS, for example, is known primarily as a sportsbook with casino games alongside it, and Bets.FM lists a crypto-denominated bonus of 225% up to 1 BTC plus 225 free spins, reflecting a betting-and-casino model built around digital currency rather than USD card payments. Poker rooms and racebooks also sit beside the casino at some brands. These share a wallet but rarely share terms: sportsbook promotions usually use rollover on odds rather than casino playthrough, and casino bonus funds typically can't be moved to sports bets. If you write to us about a bonus, tell us which product it came from — the rules are not interchangeable.
Legal standing, eligibility and complaints
You must be at least 21 to use this site and to gamble online in most US jurisdictions; a few set the floor at 18 for certain products. Legal online casino play in the United States is regulated state by state, not federally. A handful of states license and regulate online casinos directly; many more permit sports betting only; in others, no form of online casino play is authorized. Separately, sweepstakes and social casino models operate under different rules again, with their own state exclusions.
An important distinction we keep returning to in correspondence: a site accepting players from your state is not the same as a site being authorized to serve your state. Offshore operators may accept US customers without holding a US state license, which changes the consumer protection available to you if something goes wrong. We don't claim licence status for any brand unless we can verify it, and we'd rather tell you a point is unconfirmed than guess.
If you have a dispute, the order that works is: the operator's formal complaints procedure first, in writing; then the licensing authority named in the casino's own terms, if it publishes a player dispute route; then your payment provider, where a transaction is genuinely disputed. We can help you identify the route. We cannot arbitrate, and we have no authority over any operator.
Support beyond us
If gambling has stopped being entertainment, the fastest help does not come from a review site. In the US, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, by text and by chat, and most states run their own program. Operators are also required or expected to offer deposit limits, loss limits, time-outs and self-exclusion in their account settings — those tools work whether or not you contact anyone. Our responsible gambling guidance covers limit-setting, self-exclusion and blocking software in more detail.
Please don't email us as a substitute for that help. We are not counselors, we are not available around the clock, and we cannot close accounts on your behalf.
Before you write
- Checking who we are and how we assess operators? Start with our editorial approach.
- Writing about how we use your message and data? That's covered in our terms and conditions.
- Asking about non-GamStop sites? Those are a UK-specific category, covered on our non-GamStop casinos page, and GamStop does not apply to US players.
Corrections are genuinely welcome. This page was last fact-checked on Sep 25, 2026, and bonus terms in this market move quickly — if you've read a set of terms that contradicts something we've published, send the wording and we'll check it and update the page.